How to automate your customer service | Botspice





How to automate your customer service 


Customer service is the most important factor that can mean the difference between a business’s success and failure in today’s highly competitive and global market. In fact, 66% of customers believe that the most important thing a company can do for them is to value and help them save time.

If a call to your customer service department is not answered promptly, the customer will simply switch to a more responsive competitor. In fact, some people are perplexed by the IVR system that they must navigate when calling any company.

Nowadays, there are numerous businesses offering the same product or service as yours. What creates the real difference lies in how you value your customers because they expect you to make them feel special. Companies that provide excellent customer service generate more marketing and sales opportunities.

Previously known as word-of-mouth publicity, today you will find that satisfied customers post positive reviews about your company. This is the new word-of-mouth publicity, and you will notice it not only on your website but also on many independent websites and on social media. 


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